Effective Date: 15 October 2025
Last Updated: 19 January 2026

Welcome to First Station Media (“we,” “us,” or “our”). By purchasing our services, visiting our website https://firststationmedia.com, or entering into a service agreement with us, you (“Client,” “you,” or “your”) agree to be bound by the following Terms of Service (“Terms”). Please read these Terms carefully.

1. Services

First Station Media provides creative, technical, branding, and marketing services. These services may include, but are not limited to, design work, branding strategy, content development, website development, marketing campaigns, digital advertising, and implementation of third-party tools (e.g., cookie consent banners, analytics scripts, or privacy templates).

All work is performed according to the agreed-upon service proposal or contract, and subject to these Terms of Service.

When implementing third-party accessibility, privacy, or compliance tools (including but not limited to AudioEye, Osano, TrustArc, or similar vendors), First Station Media acts solely as a technical installer or configuration partner. We are not affiliated with or responsible for these third-party platforms, their service terms, or their ongoing compliance accuracy. The Client is responsible for maintaining its own subscription, settings, and legal compliance with applicable privacy and accessibility regulations. The Client is solely responsible for maintaining all third-party subscriptions, renewals, and payment arrangements.

2. No Refund Policy

We take pride in delivering high-quality professional services. Due to the intangible and custom nature of the work we provide, all sales are final.

  • We do not offer refunds for services rendered or products delivered, except where required by applicable law.
  • By purchasing our services, you acknowledge and agree to this no-refund policy.
  • If you believe an invoice or service charge is in error, please contact us at billing@firststationmedia.com.
  • Any legal exceptions to this policy (including mandatory consumer protections under applicable law) will be honored in accordance with local, state, federal, or EU regulations.

3. Service Updates and Cancellations

  • If you wish to update or cancel your services, contact us at info@firststationmedia.com.
  • A 45-day written notice is required for cancellation of services.
  • Cancellation requests received with less than 45 days’ notice may still incur charges or non-refundable commitments, depending on the scope of services.

4. Data Protection and Privacy (GDPR & U.S. Privacy Laws)

4.1 Processing of Client and End-User Data

We may process limited personal data (such as names, emails, and billing information) for the purpose of delivering services, handling communications, and fulfilling contractual obligations.

All personal data will be processed in accordance with:

  • The EU General Data Protection Regulation (GDPR),
  • Applicable U.S. state privacy laws (e.g., CCPA/CPRA, VCDPA, CPA), and
  • Our Privacy Policy.

We act as a data controller for client contact information and as a data processor where we implement or manage services involving your end users’ data.

4.2 Client Responsibilities

  • The Client remains the data controller of all personal data collected through your own websites or systems.
  • You are responsible for ensuring your use of our services complies with all applicable data protection and privacy laws.
  • You must provide legally compliant privacy notices, obtain required consents, and respond to data subject requests from your users.

4.3 GDPR Rights

If you are located in the EU/EEA, you may exercise your GDPR rights (access, correction, deletion, restriction, portability, objection, withdrawal of consent) by contacting us at privacy@firststationmedia.com.

U.S. residents may have additional rights under CCPA/CPRA and similar state laws, including the right to access, correct, delete, and opt out of data sharing.

5. Indemnification

You agree to indemnify, defend, and hold harmless First Station Media, its managers, officers, directors, employees, agents, and independent contractors from and against any and all losses, damages, claims, allegations, fees (including attorneys’ fees and court costs), or third-party suits arising out of or related to:

  • Any design or copywriting work that infringes or misappropriates third-party intellectual property or other proprietary rights,
  • Your failure to comply with applicable privacy or data protection laws, or
  • Your misuse or modification of deliverables provided by First Station Media.

This indemnification clause shall survive the termination or expiration of any agreement.

6. Compliance and Legal Content Disclaimer

First Station Media provides creative and technical services, which may include implementation of third-party tools designed to support general privacy and compliance features (e.g., cookie banners, consent scripts, policy templates).

However:

  • First Station Media is not a law firm or compliance provider.
  • We do not provide legal advice or guarantee compliance with any laws or regulations, including but not limited to the GDPR, CCPA/CPRA, or other data protection or consumer laws.
  • All language, tools, or templates implemented by us are for informational and functional purposes only.

It is the Client’s responsibility to review and approve all legal language, configurations, and policies, and to obtain independent legal counsel as needed to ensure full compliance.

You agree to hold harmless and indemnify First Station Media from any claims, damages, or losses arising from or related to your use of any website, policy, or compliance tool implemented by us.

6.5 Accessibility & ADA Compliance Disclaimer

First Station Media does not guarantee that any website, digital property, content, or deliverable provided, developed, modified, or implemented on behalf of a Client is compliant with the Americans with Disabilities Act (ADA), the Web Content Accessibility Guidelines (WCAG), Section 508 of the Rehabilitation Act, or any other accessibility law, regulation, or standard.

While we may, at the Client’s request, install or configure third-party accessibility tools or overlays (including but not limited to AudioEye or similar services), such actions are provided solely as a technical accommodation and do not constitute a representation, warranty, or guarantee of legal compliance.

The Client understands that accessibility tools, widgets, or overlays provide limited automated assistance and do not replace comprehensive, manual accessibility remediation, which may include source code modifications, content restructuring, design adjustments, usability testing, and continuous evaluation. First Station Media does not provide manual accessibility remediation services unless expressly stated in a written agreement.

The Client acknowledges and agrees that:

  • Accessibility compliance is an ongoing legal obligation of the website owner;
  • Automated tools, widgets, overlays, or third-party services do not ensure full or continuing accessibility compliance;
    First Station Media does not monitor, audit, certify, or maintain accessibility compliance after delivery unless expressly agreed to in writing.

The Client is solely responsible for evaluating, maintaining, and ensuring that their website(s) comply with all applicable accessibility laws and standards and for obtaining independent legal and accessibility guidance as necessary.

7. Limitation of Liability

To the fullest extent permitted by law, First Station Media shall not be liable for:

  • Any indirect, incidental, consequential, or punitive damages,
  • Loss of profits, revenues, data, or business opportunities,
  • Claims arising out of your failure to comply with applicable laws or regulations.

Our total liability for any claim related to our services shall be limited to the total amount paid by the Client for the specific service giving rise to the claim.

Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for personal data breaches under applicable privacy laws.

8. Intellectual Property

Unless otherwise agreed in writing, First Station Media retains ownership of:

  • All pre-existing intellectual property, designs, concepts, or materials developed prior to or independently of the engagement.
  • License or usage rights are granted to the Client solely for the agreed-upon purpose.

Any transfer of ownership or exclusive licensing of intellectual property must be set forth in a separate written agreement.

9. File Retention, Deliverables, and Account Management

First Station Media retains design work and copywriting assignments/materials for approximately thirty (30) days. If materials are requested after this timeframe, we are more than happy to recreate materials at an hourly rate.

Deliverable graphic design materials include files such as PDFs and JPGs, not live or art files. Live/art files are available separately at an additional cost, to be determined by project components and complexity. First Station Media cannot provide artwork that mimics another existing design, whether or not it is copyrighted and/or trademarked.

While First Station Media will request to manage and administer your digital accounts, all account access and performance is the responsibility of the client.

10. Governing Law

These Terms of Service are governed by and construed in accordance with:

  • United States federal law and the laws of the State of Wisconsin, without regard to conflict of law principles, and
  • Applicable EU data protection laws (including GDPR), where relevant to personal data processing.
  • Any disputes or claims arising out of these Terms shall be brought exclusively in the state or federal courts located in Milwaukee County, Wisconsin.

11. Dispute Resolution

In the event of a dispute:

  • Parties agree to attempt resolution through good-faith negotiation.
  • If unresolved, disputes may be submitted to mediation or arbitration in Milwaukee, Wisconsin, unless otherwise required by applicable law.
  • This section does not limit your rights under GDPR to lodge a complaint with a supervisory authority in the EU/EEA.

12. Modifications to These Terms

We may update or modify these Terms periodically to reflect changes in business operations, legal requirements, or regulatory standards. Updated Terms will be posted on our website with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms or to exercise data protection rights:

First Station Media
1620 E. Capital Dr #11780 Milwaukee, WI 53211
Email: info@firststationmedia.com
Phone: (414) 807-0032
For billing inquiries: billing@firststationmedia.com

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